Quick Bite: Removing or deleting a product

And we’re here to show you the sort of information you can find on there, and help you get to grips with everything Erudus.

So far we’ve covered:

• “Logging into Erudus for the first time”
• “How to reset your password”
• ”Adding a product”
• “Adding a local code to a product”
• Managing your Erudus email subscriptions

This time we're turning our attention to “Removing a product”.

Here’s how to do it...

It is important to note that if you are unable to request the removal of a published product, you may have an unconfirmed data confirmation notice on the account. If you are unable to request the removal of a product please ind out more about confirming your data here.

Step 1 - Access your supplier dashboard

Click the supplier tab at the top of the screen to access your supplier dashboard.

Step 2 - Access your published products

Click the products tab, then select the published products tab from the menu which appears.

Step 3 - Select products to delete

By using the tick boxes located next to each product select any products you wish to delete, you can select as many as you want.

Step 4 - Request product removal

Click the drop-down menu next to the submit button and select the option for request removal.

This can be reversed if you make a mistake by following step 3 to select the products and instead of selecting request removal, you need to select withdraw removal request.

Step 5 - Confirm removal request

Finally, if you select submit this will send a request to our admin support to remove the products.

This is usually dealt with within 24 hours of the request being sent.

See the Knowledge Base page on “Removing or deleting a product” here.

Explore Knowledge Base here.