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Technical Assistant

Newcastle upon Tyne - Up to £20,000 - Full Time

Introduction

Erudus is looking to recruit a Technical Assistant to join our expanding Technical Department. The successful candidate will take on an essential role in the company’s Technical Services department that will allow the chosen applicant to develop their product and industry technical knowledge.

This is a position that will focus on Technical Specification Data, working with a wide variety of manufacturers to add data into the Erudus system on their behalf. Responsibilities will include providing support identifying gaps in specification data and working with users to enter their data into Erudus.

We’re looking for someone who is passionate about helping others and has the potential to grow with the department. You will also have an interest in the food industry and good knowledge of what is happening within it, as well as the ability and drive to keep up with a fast-growing and ambitious company.

About Erudus

Erudus is becoming the industry’s go-to source for food data. Working with Manufacturers, Wholesalers, Caterers and Retailers, our platform provides all the accurate allergy, nutrition and technical product data those in the foodservice industry need, in one easy-to-access place.

Our Data Pool helps our customers respond and comply to changes in legislation, and increasingly complex consumer needs, whilst our range of tools and solutions uses the latest technology to make life easier for businesses eager to become more efficient, as well as more innovative.

Our Technical department acts as a resource for many users and covers all aspects of technical data within the food industry - whether helping our users to make the most of the Erudus platform and our tools and solutions, informing them of changes in legislation, to identifying food trends, researching the growing needs of the allergy community, and working with many technical departments within the industry.

Role Overview

Technical duties and responsibilities

  • Customer technical support, working with a variety of product types
  • Encouraging product specification data integrity throughout database for food and non food items
  • Identifying compliance issues and working with users on resolution
  • Supporting and improving existing technical strategy
  • Providing feedback for system improvements and participate in product testing

Requirements

Education

Undergraduate degree or equivalent education, Food-related subjects desirable.

Experience

Demonstrable success in previous food environment roles is strongly advantageous, however if you are looking to take your first step into working within a technical team training can be provided.

Knowledge, skills and abilities

The successful candidate will have confidence in their own abilities, and be a team player who is ambitious for the company as well as themselves.

  • Knowledge and proven experience of working within a food environment
  • Knowledgeable in food labelling and legislative requirements (preferred but not essential)
  • Passion for the food industry
  • Effective record keeping and organisational skills
  • Ability to work independently and with internal/external stakeholders
  • Proficient in the use of Apple computers and operating software
  • Proficient in the use of Microsoft Excel software.

Benefits

  • Flexible Hybrid Working between Home and Office.
  • 30 days annual leave including Bank Holidays.
  • 5% Contributory pension.
  • Private Health Care (Employee).
  • Virtual GP (Via mobile app).
  • Optional Private Health Care for Partner/Family members.
  • Private Dental Care.
  • High Street Discounts.
  • Employee Assistance Program.
  • Working hours Monday-Friday.
  • Annual Pay Review (Individual/Company performance related).
  • Discounted food from a local foodservice company.
  • Bonus Friday off rota
  • Paid time off on your Birthday and a Birthday Cake!
  • 2 x paid volunteering/charity days per year.
  • Corporate Travel Cards (Newcastle Metro/Bus).
  • Bike to work scheme.

How to apply